Privacy & Cookies

We care about protecting your privacy and take all necessary steps to comply with legal requirements. Please read our policy below to see how we do this.

  • Cookies
  • 1.
    What are cookies ?
    A cookie is a small file that a website or its service provider transfers to your computer’s hard drive through your web browser (if you agree) that enables the websites or service providers systems to recognize your browser and capture and remember certain information. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us.
  • 2.
    Why we use cookies
    We use Cookies to give you the best experience of our site, to facilitate and improve your experience of Our Site and to provide and improve Our products and services.

    We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times.
    By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. We use third party Cookies on Our Site for advertising services.These Cookies are not integral to the functioning of Our Site.

    All Cookies used by and on Our Site are used in accordance with current New Zealand and EU Cookie Law.

    Certain features of Our Site depend on Cookies to function. Your Country and EU Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies. You may still block these Cookies by changing your internet browser’s settings, but please be aware that Our Site may not work as intended if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
  • 3.
    Managing cookies
    Cookies are files stored in your browse and are used by most websites to help personalise your web experience. By continuing to use our website without changing the settings, you are agreeing to the use of cookies.

    Most web browsers automatically accept cookies. However, you can choose not to accept the use of cookies, and delete all the cookies currently stored on your device.

    You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. Alternatively, you can choose to turn off all cookies via your browser settings. However, some of the services and features offered through our Website may not function properly if your cookies are disabled. However, you can still place orders over the telephone or by contacting our customer service.

    Our Site uses various analytical services. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, as detailed below, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

    The analytics service(s) used by Our Site use(s) Cookies to gather the required information. Certain forms of these Cookies may be placed immediately when you first visit Our Site and it may not be possible for Us to obtain your prior consent.

    You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

    You can choose to delete Cookies at any time however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

    It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

    If you block all cookies (including essential cookies) you may not be able to access all or parts of our site and other sites.

    To find out more detail about how to do this, visit
  • 4.
    Cookie statement
    In order to collect the information described in our Privacy Policy, we use cookies on our Website.

    Cookies can be first party or third party cookies.

    • First party cookies – cookies that the website you are visiting places on your computer.
    • Third party cookies – cookies placed on your computer through the website but by third parties, such as, Google.
  • 5.
    Cookies used on our site
    We collect information through cookies to ensure the content of the website and the website pathways work as effectively as possible. We use the following cookies to help us to achieve this.

    Strictly necessary / Session cookies

    These are first party cookie. They are essential to enable you to move around our Website and are completely anonymous. They use features, such as accessing secure areas of the website. Without these cookies, services you asked for, like shopping baskets or e-billing, cannot be provided. They are deleted when you close the browser.

    Below are examples of when or why we will use these type of cookies:
    • To help the website to function and enhance the look and feel of the website;
    • To ensure you are always provided with a quick and responsive browsing experience;
    • Our web servers respond to your actions on the website or browsing the website. The website would not be able to work without it; and
    • They also help to improve navigation around our website and allow you to return to pages you have previously visited.

    Analytical & Performance cookies

    These are first party cookies. They collect information in an anonymous form about how visitors use our Website. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it and the approximate regions that they are visiting from. This helps us to improve the way our website works.

    Below are examples of when we will use these type of cookies:

    Statistical information and log data about the number of visits to certain pages on the site;

    • The pages you viewed and activities you carried out during your visit;
    • The time and date of your visit;
    • The duration you stayed on a certain page; and
    • The path taken whilst on the site.

    Functionality cookies

    These are first party cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences. They allow our Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.

    These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

    Below are examples of when we will use these type of cookies:

    • As soon as you visit the website, a cookie on your device will identify you have returned to the website and record your preferences;
    • Remembering your choice of language or region; and
    • When submitting a comment to one of our blogs, the information you enter is remembered in order to make it easier for you to comment next time.

    Targeting or advertising cookies

    These cookies allow us and our advertisers to deliver information more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns. They remember that you have visited our Website and may help us in compiling your profile. These are persistent cookies which will be kept on your device until their expiration or earlier manual deletion.

    Social Media cookies

    These cookies allow you to connect with social media networks such as Instagram, Twitter, Facebook and Pinterest. These are persistent cookies which will be kept on your device until their expiration or earlier manual deletion.
  • 6.
    Cookie consent & opting out
    When you arrive on our Website a pop-up message will appear notifying you that our Website uses cookies. By using our Website, or clicking Allow Cookies, or clicking X to close the pop up panel, you are consenting to our use of cookies. If you, or another user of your device, wish to withdraw your consent at any time, you can do so by altering your browser settings, otherwise we will assume you are happy to receive cookies from our Website and agree to us placing the cookies specified above on your device (phone, android, computer, mac etc.) For more information please visit